Furit of the Loom
Customer Services Team Based in Kaiserslautern, Germany, our European Customer Services Team is set up to provide an outstanding service to our customers, working closely with most of our departmental teams in Germany and Morocco. We fully appreciate that every customer has their own way of working, so we are flexible to their needs, offering the best possible solution as quickly as possible – reaction time is key for us. Our multi-lingual team responds to enquires in the customer’s first language and works with customers from all over Europe – the variety of which makes the department a hugely interesting and challenging place to work. We act as an interface to other departments including marketing, logistics, product development, quality and manufacturing, which makes the role really dynamic. Mathieu Zakel European CS Representative (Right) Joan Heitmann European CS Representative (Left) Human Resources Department Our talented HR department is responsible for recruiting talent and developing the fantastic team of people working at Fruit of the Loom Europe. Placing the right people in the right roles is essential in order for us to continue to provide an exceptional service to customers right across Europe, helping both our and their businesses to thrive and grow. Other key tasks for this team include general administrative work, organising charity fundraising events and managing our internal learning platform, which helps nurture our employees and develop their skills so they can continue to provide the best possible levels of customer service. Mabel Krumke HR Director for Europe (Left) Lisa Lorenz HR Generalist (Right) The Fruit of the LoomMarketing Team Delivering clear, consistent brand messages and continuing to develop a positive, sustainable brand direction are key attributes of any successful business. And it’s the job of the Fruit of the Loom Marketing Team to develop engaging campaigns and brand communications to ensure that Fruit of the Loom is marketed in a fresh and relevant way. As a brand, we’re also famous for sharing all our communications materials with our customers, providing beautiful photography and customisable advertising templates to help drive sales. Our Marketing team organises photo shoots, video shoots and trade shows, and keeps customers up to date with the latest product developments and news through emails, social media and advertising. The variety of tasks, great team spirit and international aspect of the work makes it an interesting, exciting and fun place to work! Bianca Akrapovic Brand Manager Fruit of the Loom (Middle) Marthe Kazur Marketing Assistant (Left) Alisa Schneider Digital Marketing Specialist (Right) 11
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